Privacy Policy

The personal information we process, and the purposes for which we process it, depend on your relationship with Incredible.

Website visitors. We process personal information generated when you browse this website, request an invite, or submit an inquiry.

Users of the Service. We process account, device, and usage information when you install the application, create an account, or are invited to a workspace.

Business contacts. We process contact details of individuals who act as representatives of customers, prospective customers, suppliers, or partners for the purpose of administering those relationships.

The Service is designed so that files, messages, documents, spreadsheets, and similar content that you or your users store in the desktop application (“Customer Data”) remain on the device on which the Service is installed, unless you transmit such content in connection with a request. If you or your organization deploy the Service on premises or within your own network, Customer Data remains in that environment, subject to the applicable Order.

Incredible does not, in its capacity as a controller, process the contents of Customer Data as a dataset for profiling or marketing. Incredible does not use Customer Data to train artificial intelligence models, and does not permit a subcontractor to do so, except where you have expressly agreed in a product setting or in an Order.

If you invoke an automated agent or model, portions of a request (including Inputs, as defined in the Terms of Use) may be transmitted from the device solely as necessary to fulfill that request. A model that you select, or that is routed automatically (“Auto”), may receive the Inputs required to generate Outputs. Those providers process such information for that purpose, and their privacy terms may also apply.

We collect the following categories of personal information.

Information you provide. Identifiers and contact details (such as name, email address, and organization), payment information if you purchase a paid feature, the contents of communications you send to us, and feedback, ratings, or suggestions concerning the Service. If you include personal information in an Input, we may receive that information in connection with the request, and it may be reproduced in the corresponding Output.

Information collected automatically. Device and application identifiers, operating system and version information, log data (including IP address and error reports), and usage data (including features used, dates and times of access, and whether a suggestion was accepted or rejected). We collect this information to operate, secure, and improve the Service. Usage data does not include a copy of Customer Data stored on your device.

Information from third parties. Your employer or another organization may provide your name and work email address in order to provision or manage a user seat. Payment processors may provide confirmation of a transaction. Where permitted by law, we may obtain professional contact information from publicly available sources for business-to-business communications.

Cookies and similar technologies. This website may use cookies or similar technologies. Strictly necessary cookies are used to operate the website. Analytics or marketing cookies are used only with your consent where consent is required by applicable law. You may disable cookies in your browser settings. Doing so may affect the functionality of certain parts of the website.

We may derive an approximate location from an IP address for security purposes (including detection of unusual sign-in activity) or to route a request. We do not use that information to track you across third-party websites.

We do not knowingly collect special-category or similarly sensitive personal information, such as health data, biometric identifiers used for unique identification, or data revealing religious beliefs. You shall not submit information that is subject to a special regulatory regime unless Incredible has agreed in writing to receive it.

We process personal information for the following purposes:

• to provide, maintain, and secure the Service;
• to create and administer accounts, user seats, and payments;
• to transmit Inputs to a model you select, or to Auto, and to return Outputs;
• to communicate with you, including to respond to inquiries and to send service-related notices;
• to improve the Service based on usage and diagnostic data, and not based on the contents of Customer Data stored on your device;
• to detect, investigate, and prevent fraud, abuse, and security incidents;
• to comply with legal obligations and to establish, exercise, or defend legal claims; and
• to enforce the Terms of Use and any Order.

Where the General Data Protection Regulation or similar laws apply, we rely on the following legal bases, as applicable: consent, for optional website tracking; performance of a contract, to operate your account and provide the Service; legitimate interests, to secure and improve the Service, to respond to inquiries, and to administer business relationships; and legal obligation, including for accounting and record-keeping. Where applicable law requires consent, we will obtain it.

We do not use Inputs or Outputs to train models, and we do not permit a third party to do so, except where (1) the relevant content is flagged for security review; (2) you submit it to us as feedback; or (3) you have expressly agreed in a product setting or in an Order.

We may aggregate or de-identify personal information so that it no longer identifies you, and may use such information for the purposes described in this Policy, including analysis and improvement of the Service. We will not attempt to re-identify such information except as required by law.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising, and we do not process personal information for targeted advertising, as those terms are defined under applicable United States state privacy laws. We do not make decisions based solely on automated processing that produce legal or similarly significant effects concerning you.

The Service may transmit Inputs to models selected by you or routed by Auto. Such models may be operated by Incredible or by third parties. Depending on the model and any applicable Order, those parties may act as processors on our behalf or as independent controllers of the information they receive.

Outputs are generated by machine-learning systems and may be inaccurate, incomplete, or similar to Outputs provided to other users. Outputs are not authoritative and do not constitute legal, tax, accounting, financial, medical, or other professional advice.

You are responsible for determining what information you transmit and for reviewing Outputs before relying on them or incorporating them into any record. Inaccurate Outputs do not, by themselves, constitute a breach of this Policy.

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law, including the following periods:

• Account and usage data: for the duration of the active account and for no longer than ninety (90) days after the account is closed, unless an Order or applicable law requires a longer period.
• Communications you send to us: for one (1) year from the last communication, unless a longer period is required in connection with a complaint or legal claim.
• Business-to-business marketing contacts: for a maximum of one (1) year, or longer if the contact results in an active commercial relationship.
• Invoices and records that we are legally required to retain: for the period required by applicable law, which may extend several years after the relevant accounting year.
• Information necessary to establish, exercise, or defend legal claims: for as long as reasonably necessary for that purpose.

Customer Data stored solely on your device is not deleted by Incredible when an account is closed. You remain responsible for retaining or deleting such data.

When personal information is no longer required, we delete, de-identify, or anonymize it in accordance with applicable law.

We disclose personal information only as described in this Policy.

Processors. We disclose personal information to service providers that perform services on our behalf, including hosting, email delivery, payment processing, analytics, customer support, and information technology. Such processors are authorized to process personal information only as necessary to perform those services and not for their own purposes.

Models and integrations. A model that you select, or that is routed by Auto, receives the Inputs required to fulfill the applicable request. If you connect a third-party service, that service’s terms and privacy policy govern information you transmit to it.

Your organization. If you register using an email address associated with an organization, or if you are a member of a workspace, we may disclose account status and usage information to administrators of that organization. Administrators may manage user seats and access usage information for the workspace.

Recipients you select. Collaborative features may permit you to share content with other users or third parties you designate. Information you elect to share is subject to those recipients’ use of it.

Legal and safety disclosures. We may disclose personal information to courts, public authorities, and professional advisers if we believe disclosure is necessary to comply with applicable law or legal process, to protect the rights, safety, or property of any person, to prevent fraud or security incidents, or to enforce our agreements.

Corporate transactions. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be disclosed to counterparties and advisers and transferred as part of the transaction. We will continue to treat such information in accordance with this Policy, or we will provide notice if our practices change.

Affiliates. We may disclose personal information to entities that control, are controlled by, or are under common control with Incredible. Such affiliates shall process personal information in a manner consistent with this Policy.

We may also disclose personal information with your consent or at your direction.

Customer Data stored solely on your device is not transferred by Incredible unless you transmit it. Account, website, and billing information may be stored on systems operated by Incredible or its processors, which may be located in more than one country.

If we transfer personal information from the country in which it was collected, including transfers from the European Economic Area or the United Kingdom to a country that has not been recognized as providing an adequate level of protection, we will do so only pursuant to a lawful transfer mechanism, such as standard contractual clauses or another safeguard recognized under applicable law.

We apply the protections described in this Policy to personal information regardless of where it is processed.

We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access. No method of transmission or storage is completely secure. You should exercise care in determining what information you store in the Service and what information you transmit to a model.

If we process Customer Data on behalf of your organization as a processor, additional security terms may be set out in the Order or a data processing agreement.

Depending on your place of residence and applicable law, you may have the right to:

• obtain confirmation of whether we process personal information about you and information about the categories, purposes, and recipients;
• access a copy of personal information we hold about you;
• receive personal information in a structured, commonly used, and machine-readable format, and to request transmission to another controller where technically feasible;
• rectify inaccurate or incomplete personal information;
• request erasure of personal information, subject to legal exceptions;
• object to processing based on legitimate interests, in which case we will cease such processing unless we demonstrate compelling legitimate grounds or the processing is necessary for legal claims;
• request restriction of processing in the circumstances provided by applicable law;
• withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal; and
• lodge a complaint with a competent supervisory authority.

We will not discriminate against you for exercising rights available under applicable law. We may require information reasonably necessary to verify your identity before fulfilling a request. If we decline a request, you may appeal by emailing hello@workincredible.com.

We can rectify account information that we maintain. We cannot guarantee the accuracy of Outputs generated by machine-learning models. Correction of an Output is effected by your review and use of that Output, not by modification of an underlying model.

If your organization provisioned your access, certain requests should be directed to that organization in the first instance. That organization is typically the controller of workspace data.

To exercise your rights, contact hello@workincredible.com. We will respond within the period required by applicable law.

The Service is not directed to individuals under eighteen (18) years of age. We do not knowingly collect personal information from children. If we become aware that a user is under eighteen (18), we will terminate the account and delete the personal information in our possession, except to the extent retention is required by law.

We may amend this Policy from time to time. The revised Policy will be posted on this page with an updated effective date. If an amendment is material, we will provide additional notice as reasonably practicable. If applicable law requires consent for a particular change, we will obtain that consent.

Questions or requests concerning this Policy may be directed to Incredible at hello@workincredible.com.